Privacy
Policy.
How we collect, use, and protect your personal information. We take your privacy seriously — this document explains exactly what we do with your data.
Your privacy matters
At Finecho Pro, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform. By using Finecho Pro, you agree to the practices described in this policy.
Information We Collect
Information You Provide
When you create an account, we collect information such as your name, email address, and password. If you connect third-party services (like Slack or Discord), we collect the necessary authentication tokens and server information to provide our notification services.
Automatically Collected Information
We automatically collect certain information when you use Finecho Pro, including your IP address, browser type, device information, operating system, and usage data such as pages visited, features used, and time spent on the platform.
Trading and Market Data
We collect information about your trading preferences, watchlists, alerts you set, notes you create, and your interactions with market data. This helps us personalize your experience and improve our services.
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to track user activity, remember preferences, and analyze how users interact with our platform. You can control cookie settings through your browser.
How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve Finecho Pro services, including delivering real-time market data, sending alerts via Discord, Slack or email, and personalizing your dashboard experience.
Communication
We may use your email address to send service-related announcements, security alerts, updates about new features, and responses to your support requests. You can opt out of marketing communications at any time.
Analytics and Improvement
We analyze usage patterns and user behavior to improve our platform, develop new features, identify and fix bugs, and enhance overall user experience.
Security and Fraud Prevention
We use your information to protect against unauthorized access, detect fraudulent activity, enforce our Terms of Service, and ensure the security and integrity of our platform.
Information Sharing and Disclosure
Third-Party Service Providers
We share information with trusted third-party service providers who help us operate our platform, such as cloud hosting providers (AWS, Google Cloud), analytics services (Google Analytics), and communication platforms (SendGrid, Discord). These providers are bound by confidentiality agreements.
Financial Data Providers
We obtain market data from licensed financial data providers. We do not share your personal information with these providers, but they may collect anonymized usage statistics.
Legal Requirements
We may disclose your information if required by law, court order, legal process, or governmental request, or to protect the rights, property, or safety of Finecho Pro, our users, or the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our website before any such transfer.
With Your Consent
We may share your information with third parties when you explicitly consent to such sharing.
Data Security
Security Measures
We implement industry-standard security measures to protect your information, including encryption of data in transit (TLS/SSL), encryption of sensitive data at rest, regular security audits, and restricted access to personal information.
Account Security
You are responsible for maintaining the confidentiality of your account credentials. We recommend using a strong, unique password and enabling two-factor authentication when available.
Data Breach Notification
In the event of a data breach that affects your personal information, we will notify you promptly via email and provide information about the nature of the breach and steps you can take to protect yourself.
Data Retention
Retention Period
We retain your personal information for as long as your account is active or as needed to provide our services. After account deletion, we may retain certain information for legal, regulatory, or legitimate business purposes.
Trading Records
Trading notes, watchlists, and alert history may be retained for up to 7 years to comply with financial regulations and for audit purposes, even after account deletion.
Anonymized Data
We may retain anonymized or aggregated data indefinitely for analytics, research, and service improvement purposes.
Your Rights and Choices
Access and Portability
You have the right to access, review, and export your personal information. You can request a copy of your data in a machine-readable format by contacting us at privacy@finechopro.com.
Correction and Update
You can update your account information, preferences, and settings at any time through your account dashboard. Contact us if you need assistance correcting inaccurate information.
Deletion
You have the right to request deletion of your account and personal information. Note that some information may be retained as required by law or for legitimate business purposes.
Opt-Out Rights
You can opt out of marketing communications by clicking the unsubscribe link in emails or adjusting your notification preferences in your account settings. You cannot opt out of essential service communications.
Cookie Management
You can control and delete cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features.
International Data Transfers
Global Operations
FinEcho Pro operates globally and may transfer your information to countries outside your country of residence. We ensure appropriate safeguards are in place to protect your data during international transfers.
Data Protection Standards
For users in the European Economic Area (EEA), we comply with GDPR requirements and use Standard Contractual Clauses or other approved mechanisms for data transfers to non-EEA countries.
At a glance
Privacy Summary
Get in touch
Questions about privacy?
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, we're here to help.